Question: What is a credit?

Answer: A credit is a term used to refer to a property listing to advertise on our website. All credits are free and may be obtained by clicking on the My Credits tab after login.

Question: How long is a credit good for?

Answer: All credits are good for one year from the time you list a property, after which you may extend your listing for an additional year. We require a time limit for each listing to manage expired or sold properties.

Question: How can I add my listing to your front page?

Answer: The front page listings which are displayed to every visitor are called our featured listings. To have your property appear, you need to purchase the Feature Listings credit which will place your main photo on our homepage. If you would like to have the maximum amount of visitors click on your property, then it should be a featured listing, which receives 50% more hits on average.

Question: What happens when my listing expires?

Answer: Before your listing expires, you will be notified via email. If you wish to renew, you may do so at that time, if not your listing will remain in our database for 30-days.

Question: I am not a realtor; may I list my property with you?

Answer: We mostly cater to real estate professionals, including new home builders, brokers, real estate agents, etc. If you have a property you wish to sell and would like to advertise it on Luxury Houses USA, you are welcome to do so. All we ask is that if you ever need a professional luxury realtor in the future, that you ask us for a referral. We will give you the names of all luxury agents in your area to choose from at no cost to you.

Question: Who do I notify if I have a question or a problem?

Answer: Our support team is available Monday through Friday 8:00am EST to 10:00pm EST. Please submit all questions and support issues on line at http://www.luxuryhousesusa.com/contactus.php and we will respond on a first come first serve basis.

Question: How do I get my free credits?

Answer: First you must register for an account, then 

1. Login as a member (http://www.luxuryhousesusa.com/login.php)

2. Click on the 'My Credits' tab

3. Click on the 'Free' button and your account will be given 100 credits

4. Click on 'My Properties' to begin to add your listing

Question: When I tried to add my listing, it would not save, what should I do?

Answer: There have been occasions when a subscriber could not save their listing. We found that in most cases the user was not inputting the correct format to the Lot Size field. We made some adjustments to our scripts so this problem should not happen anymore. Also, as we make updates to our website a user may have certain pages stored in their browser cache which could be different than the current page being viewed. We suggest clearing your browser cache and try to add or update your information again. In rare instances a subscribers computer just will not react well to our scripts, in this case we ask that you email us your listing information just as you would have entered it so we may troubleshoot the problem.

Question: How do I add my listing photos?

Answer: To add or manage your property images:

1. Login as member (http://www.luxuryhousesusa.com/login.php)

2. Click on the My Properties tab

3. Click Manage Images from the action drop down menu in the property row you wish to edit

4. Add your photos one at a time and click Submit after you Browse to the picture location on your computer

Question: Where do you advertise?

Answer: We advertise here in the United States on the top search engines, Google, Yahoo, MSN and ASK.com but we also advertise on various sites in European countries like France, Germany, England, Italy, Greece, Spain, Russia, etc. We also have advertisements in the Caribbean, Australia, Central America and South America.

Question: Why is my contact information not seen by visitors unless they register?

Answer: We try to protect our customers from spam and unwanted phone calls by not allowing their phone numbers or email address to be visible or to be collected by web robots. When our customers receive an email from our site by an interested party, it will contain a name and legitimate email address.

Question: Can I put my phone number and email address in the property description?

Answer: Yes, you may place any contact information you wish to advertise in the description part of your listing.

Question: Why does it take a couple of hours before my website and virtual tour buttons to appear?

Answer: During the creation of your property listing, there are input boxes to input your website and virtual tour url addresses. Our support team must manually verify each link is valid before we allow it to appear. Sometimes it is within minutes or it may take an hour or two. Our hours are between 8:00am EST to 11:00pm EST Monday through Saturday.